Privacy Policy
1. Information We Collect
When you visit our website or use our services, we may collect the following types of information:
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- Personal Information: Name, email address, phone number, mailing address, date of birth, MMC reference number, and any other details you voluntarily provide (e.g., during booking or form submissions).
- Document Uploads: As part of our consulting services, you may upload sensitive documents such as resumes, MMC applications, STCW certificates, or appeals paperwork.
- Payment Information: If you make a purchase, we collect payment details via a secure third-party processor (e.g., Wix Payments, PayPal).
- Usage Data: Information about your interaction with the website including IP address, browser type, pages visited, and date/time of access.
2. How We Use Your Information
We use your information to:
- Provide and manage our mariner consulting services
- Schedule appointments and process payments
- Submit documents to the U.S. Coast Guard/NMC on your behalf
- Communicate with you about your request or application status
- Improve our website and services
- Comply with legal obligations
3. How We Share Your Information
We do not sell or rent your personal information. We may share information with:
- Trusted third parties (e.g., the U.S. Coast Guard, FedEx, payment processors) solely for the purpose of providing our services
- Website hosting and service providers (e.g., Wix.com) under data protection agreements
- Legal or regulatory authorities, if required by law
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal or accounting requirements. You may request deletion of your information at any time by contacting us.
5. Security
​We implement reasonable technical and administrative safeguards to protect your data, including secure document upload portals and encrypted payment systems.
6. Your Rights
You have the right to:
- Access or correct your personal information
- Withdraw consent for data processing
- Request deletion of your data
To exercise these rights, please contact us at MMC@hiseasmaritime.com.
7. Cookies & Analytics
We may use cookies and third-party analytics tools to improve site performance. You can manage your cookie preferences through your browser settings.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.