Refund Policy
1. General Policy
At Hi-Seas Maritime Consulting, LLC, we are committed to providing high-quality consulting services. Due to the personalized and time-sensitive nature of credentialing assistance, all service fees are considered final once work has begun.
2. Eligibility for Refunds
Refunds may be issued only under the following circumstances:
- The client cancels the service before any documentation review or work has begun.
- A duplicate payment was made in error.
- Hi-Seas Maritime Consulting, LLC is unable to fulfill the service due to internal reasons or technical limitations.
- A refund is mandated by applicable consumer protection laws.
3. Non-Refundable Items
The following items are non-refundable:
- Completed consulting services, including document review and submission preparation.
- Government fees (e.g., U.S. Coast Guard application fees).
- Shipping costs (e.g., FedEx or certified mailing services).
- STCW assistance fees once submission support has begun.
- Third-party service fees (e.g., payment processors).
4. Requesting a Refund
To request a refund, clients must email MMC@hiseasmaritime.com with the subject line 'Refund Request' and provide:
- Full name and contact information
- Date of purchase and service type
- Reason for the refund request
Requests must be made within 7 days of purchase and before any document processing has started.
5. Processing Time
Approved refunds will be processed within 7–10 business days to the original payment method. Processing time may vary depending on your financial institution.
6. Contact Us
For any questions regarding this policy or to discuss your refund eligibility, please contact us:
Email: MMC@hiseasmaritime.com